Heroes & Generals

Last updated: 2026-02-11
Summary
  • Unique large-scale WWII gameplay experience.
  • Diverse gameplay mechanics and variety.
  • Accessible on low-end PCs, enjoyable gameplay.
  • Lack of support and development attention.
  • Significant balance issues and technical problems.
  • Pay-to-win mechanics and toxic community issues.
Heroes & Generals header

Categories

First-Person ShooterReal-time StrategyVehicle CustomizationCharacter ProgressionMultiplayerWorld War IILarge-Scale Combat

Emotions

Timed cohorts

Switch between playtime slices of churn risk.

Refund churn

Risk snapshot

Fast read on churn risk and the loudest complaints.

81.1% PrecisionMar 9, 2025 → Feb 10, 2026
Most dangerous issue
Game Shutdown

Business · 33.5% of risk

Churn driver breakdown

Weighted by churn risk

Technical
Business
Social
50.8%
41.1%
8.1%
Issue map

Complaint treemap

Normalized churn drivers sized by volume; click to inspect a cluster.

Issue treemap
Technical · 50.0% share
Business · 41.7% share
Social · 8.3% share
Issue · Business
Game Shutdown
Share of issues
33.3%
Primary region
USA
Detected from language cues
Anger level
Annoyed
Average sentiment intensity