Players experience frequent crashes, server disconnections, and poor optimization, disrupting gameplay. Cheaters, hackers, and an ineffective anti-cheat system further exacerbate the issue, alongside long-standing balance problems, faction/class imbalances, and a toxic community that makes the game unwelcoming for new players.
The game's decline in quality, lack of developer support, and unfulfilled potential are major sources of disappointment. Players criticize intrusive monetization, poor balance decisions (e.g., nerfing the Infiltrator class), and the removal of unique playstyles, which have eroded the game's strategic depth and fun factor.
The game's large-scale battles, chaotic and immersive combat, and diverse gameplay mechanics (e.g., class roles, vehicles) evoke excitement. Players highlight the adrenaline rush from massive teamwork-driven battles and the unique, unpredictable moments that arise from its persistent warfare.
Long-time players reflect fondly on the game's peak, recalling memorable battles, unique gameplay, and its golden era. Many cite years of investment (e.g., 10+ years of playtime) and compare it favorably to other games in the genre, emphasizing its unmatched scale and charm.
Players express anger over developer decisions, such as catering to casual players, removing long-standing classes, and failing to address cheaters or balance issues. Monetization tactics, forced tutorials, and perceived neglect of the community further fuel frustration.
Timed cohorts
Switch between playtime slices of churn risk.
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
We couldn't build the complaint treemap yet. Try switching to the base cohort or wait for more churn-intent reviews.