- Deep emergent storytelling captivates players
- Strong role-playing freedom enhances immersion
- High replayability with varied gameplay
- Outdated UI and graphics deter players
- Unpredictable AI disrupts strategic planning
- Technical issues and poor localization frustrate users
Emotions
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
91.7% PrecisionMay 21, 2018 → Jan 20, 2026
Most dangerous issue
Poor Tutorial
Design · 14.6% of risk
Churn driver breakdown
Weighted by churn risk
Design
Business
Technical
41.2%
37.2%
21.6%
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 45.8% share
Business · 35.6% share
Technical · 18.6% share
Issue · Design
Poor Tutorial
Share of issues
15.3%
Primary region
USA/UK
Detected from language cues
Anger level
Angry
Average sentiment intensity