- Complex city-building mechanics and engaging gameplay
- Beautiful graphics and rich detailed experience
- Good management and strategy with rewarding long-term thinking
- Performance issues with large populations
- Combat mechanics need improvement and clunky UI
- Game is poorly optimized and lacks in-game tutorial
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
88.8% PrecisionMar 25, 2025 → Mar 23, 2026
Total revenue at risk
$199,163
~$16,470 per month
Modeled from refund-intent reviews
Most dangerous issue
No Tutorial
Design · 14.3% of risk
Churn driver breakdown
Weighted by churn risk
Design
Technical
Business
66.3%$132,130
32.3%$64,321
1.4%$2,712
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 68.3% share
Technical · 30.2% share
Business · 1.6% share
Issue · Design
No Tutorial
Share of issues
12.7%
Primary region
USA/UK
Detected from language cues
Anger level
Angry
Average sentiment intensity