- Engaging and well-written story
- High-quality voice acting and music
- Atmospheric and immersive experience
- Boring and lengthy content issues
- Heavy and disturbing content concerns
- Frequent crashes and stability problems
Emotions
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
51.0% PrecisionApr 5, 2025 → Oct 28, 2025
Total revenue at risk
$7,397
~$1,079 per month
Modeled from refund-intent reviews
Most dangerous issue
Unlikable Protagonist
Design · 39.0% of risk
Churn driver breakdown
Weighted by churn risk
Design
Technical
63.4%$4,691
36.6%$2,706
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 66.7% share
Technical · 33.3% share
Issue · Design
Unlikable Protagonist
Share of issues
33.3%
Primary region
China
Detected from language cues
Anger level
Furious
Average sentiment intensity