- Extensive customization options
- Engaging gameplay experience
- Fun mech building mechanics
- Combat mechanics are poor
- Translation and localization issues
- Gameplay is repetitive
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
78.1% PrecisionSep 23, 2019 → Feb 23, 2026
Total revenue at risk
$35,736
~$457 per month
Modeled from refund-intent reviews
Most dangerous issue
Incomplete Localization
Technical · 19.3% of risk
Churn driver breakdown
Weighted by churn risk
Design
Technical
Business
52.9%$18,893
39.8%$14,206
7.4%$2,636
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 56.3% share
Technical · 37.5% share
Business · 6.3% share
Issue · Technical
Incomplete Localization
Share of issues
18.8%
Primary region
China
Detected from language cues
Anger level
Angry
Average sentiment intensity