- Fun and engaging gameplay
- Wide selection of weapons and robots
- Unique mecha theme and customization options
- Difficulty in progression without spending
- Lack of game balance and frequent nerfs
- Presence of hackers and cheaters
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
93.4% PrecisionApr 16, 2018 → Mar 1, 2026
Most dangerous issue
Extreme Pay To Win
Business · 54.7% of risk
Churn driver breakdown
Weighted by churn risk
Business
Technical
Design
Social
55.8%
29.3%
13.4%
1.5%
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Business · 54.5% share
Technical · 28.8% share
Design · 15.2% share
Social · 1.5% share
Issue · Business
Extreme Pay To Win
Share of issues
53.0%
Primary region
USA/UK
Detected from language cues
Anger level
Furious
Average sentiment intensity