- Player-driven economy and crafting system.
- Flexible class system for character customization.
- Engaging PvP and PvE content variety.
- Freedom to create player-driven stories.
- Unique sandbox experience with personal islands.
- Toxic community behavior and repetitive grind.
Emotions
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
95.2% PrecisionMay 17, 2018 → Feb 7, 2026
Most dangerous issue
Account Transfer Issue
Technical · 15.5% of risk
Churn driver breakdown
Weighted by churn risk
Design
Technical
Business
Social
Other
37.3%
29.1%
20.8%
11.2%
1.6%
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 39.3% share
Technical · 29.5% share
Business · 19.7% share
Social · 9.8% share
Other · 1.6% share
Issue · Technical
Account Transfer Issue
Share of issues
16.4%
Primary region
USA
Detected from language cues
Anger level
Angry
Average sentiment intensity