- Fun and engaging gameplay
- Diverse roles and abilities
- Encourages teamwork and social interaction
- Toxic community and server issues
- Frustrating and repetitive gameplay
- Optimization and performance issues
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
95.4% PrecisionJan 9, 2021 → Feb 26, 2026
Most dangerous issue
Game Crashes
Technical · 17.5% of risk
Churn driver breakdown
Weighted by churn risk
Technical
Design
Business
Social
44.6%
26.9%
18.2%
10.3%
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Technical · 41.8% share
Design · 29.1% share
Business · 18.2% share
Social · 10.9% share
Issue · Technical
Game Crashes
Share of issues
16.4%
Primary region
USA/UK
Detected from language cues
Anger level
Furious
Average sentiment intensity