- Engaging and immersive story
- Impactful player choices
- Surveillance and investigation theme
- Choices with consequences and multiple endings
- Unconvincing and unsatisfactory narrative
- Boring and repetitive gameplay
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
80.4% PrecisionMar 21, 2025 → Mar 16, 2026
Total revenue at risk
$17,632
~$1,467 per month
Modeled from refund-intent reviews
Most dangerous issue
Limited Player Agency
Design · 41.7% of risk
Churn driver breakdown
Weighted by churn risk
Design
Technical
86.6%$15,265
13.4%$2,368
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 90.0% share
Technical · 10.0% share
Issue · Design
Limited Player Agency
Share of issues
40.0%
Primary region
USA
Detected from language cues
Anger level
Furious
Average sentiment intensity