- Extensive ship-building freedom and customization options.
- Enjoyable gameplay with variety of activities available.
- High replay value with engaging storyline elements.
- UI needs significant improvements for better experience.
- Tutorial is lacking, leading to difficult start.
- Game is grindy with unclear quests and story.
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
74.7% PrecisionMar 26, 2025 → Feb 6, 2026
Total revenue at risk
$26,639
~$2,526 per month
Modeled from refund-intent reviews
Most dangerous issue
Single Player Server Error
Technical · 15.2% of risk
Churn driver breakdown
Weighted by churn risk
Technical
Design
56.0%$14,918
44.0%$11,721
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 55.6% share
Technical · 44.4% share
Issue · Technical
Single Player Server Error
Share of issues
11.1%
Primary region
USA/UK
Detected from language cues
Anger level
Furious
Average sentiment intensity