Heartopia
Last updated: 2026-01-19
- Free-to-play with fair monetization
- Extensive customization and creative tools
- Strong multiplayer and social features
- Poor PC port controls and UI
- Performance and optimization issues
- Privacy and security concerns present
Emotions
Frustration32%Enjoyment9%Hope9%Disappointment9%Joy6%
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
94.9% PrecisionJan 17, 2026 â Jan 19, 2026
Most dangerous issue
Login Issues
Technical · 15.8% of risk
Churn driver breakdown
Weighted by churn risk
Technical
Design
Business
53.2%
24.1%
22.7%
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Technical · 51.4% share
Design · 25.7% share
Business · 23.0% share
Issue · Technical
Login Issues
Share of issues
14.9%
Primary region
USA/UK
Detected from language cues
Anger level
Furious
Average sentiment intensity