Players experience frustration primarily due to technical and systemic issues, such as frequent crashes, server disconnections, long loading times, and poor optimization. Additionally, unfair gameplay mechanics—like losing hard-earned loot, dying to cheaters or high-level players, and steep learning curves—exacerbate the emotion, making progress feel wasted.
Disappointment stems from the game's unfulfilled potential and persistent issues despite its long development cycle. Players cite broken promises, lack of polish, poor developer decisions (e.g., paid PvE DLC), and structural flaws like cheaters, bugs, and unfair progression systems. The gap between expectations and reality, especially after years of development, fuels this emotion.
Anger is driven by perceived developer neglect, exploitative monetization, and rampant cheating. Players express outrage over lost progress (e.g., account bans, server issues), poor technical performance, and unfair mechanics like spawn camping or pay-to-win elements. The lack of accountability and dismissive attitude toward community concerns further intensify this emotion.
Satisfaction arises when players overcome the game's challenges, such as successfully extracting with loot, mastering mechanics, or achieving in-game goals. The rewarding progression system, depth of gameplay, and improvements (e.g., DLSS updates) contribute to this positive emotion, especially after investing time to learn the game.
Excitement is tied to the game's high-stakes, adrenaline-fueled moments, such as intense firefights, boss encounters, and successful extractions. The immersive atmosphere, tactical combat, and unique high-risk, high-reward gameplay create a thrilling experience that keeps players engaged.
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
98.6% PrecisionNov 15, 2025 → Jan 13, 2026
Total revenue at risk
$15,751,949
~$7,963,114 per month
Modeled from refund-intent reviews
Most dangerous issue
Exploitative Monetization
Business · 12.1% of risk
Churn driver breakdown
Weighted by churn risk
$15,751,949
Technical
Design
Business
Social
54.2%$8,531,692
22.5%$3,536,453
17.0%$2,681,810
6.4%$1,001,995
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.