The Surge

Last updated: 2026-02-13
Summary
  • Visually appealing graphics and dark, captivating setting.
  • Engaging combat with variety and strategic depth.
  • Challenging boss fights and rewarding exploration.
  • Confusing map design and clunky gameplay mechanics.
  • Difficulty balancing and unreliable controls and camera.
  • Game stability issues and frequent crashes.
The Surge header

Categories

Soulslike CombatAction RPGExplorationCharacter ProgressionCyberpunk SettingBoss FightsLimb Targeting System

Emotions

Timed cohorts

Switch between playtime slices of churn risk.

Refund churn

Risk snapshot

Fast read on churn risk and the loudest complaints.

86.4% PrecisionFeb 28, 2025 → Jan 30, 2026
Total revenue at risk
$60,650

~$5,414 per month

Modeled from refund-intent reviews

Most dangerous issue
Poor Combat and Level Design

Design · 21.5% of risk

Churn driver breakdown

Weighted by churn risk

$60,650
Design
Technical
69.8%$42,333
30.2%$18,317
Issue map

Complaint treemap

Normalized churn drivers sized by volume; click to inspect a cluster.

Issue treemap
Design · 73.3% share
Technical · 26.7% share
Issue · Design
Poor Combat and Level Design
Share of issues
20.0%
Primary region
USA/UK
Detected from language cues
Anger level
Furious
Average sentiment intensity