Kotama and Academy Citadel
Last updated: 2026-01-16
- Engaging combat with unique mechanics
- Well-designed exploration and map system
- Exceptional art style and visuals
- Frustrating platforming mechanics present
- Performance and technical issues frequent
- Unresponsive or clunky controls reported
Emotions
Frustration33%Disappointment15%Enjoyment8%Excitement8%Satisfaction7%
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
82.0% PrecisionJan 15, 2026 → Jan 16, 2026
Total revenue at risk
$38,381
~$26,868 per day
Modeled from refund-intent reviews
Most dangerous issue
Forced Keybindings
Design · 12.2% of risk
Churn driver breakdown
Weighted by churn risk
Design
Business
Technical
75.6%$29,003
16.3%$6,252
8.1%$3,126
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 76.9% share
Business · 15.4% share
Technical · 7.7% share
Issue · Design
Forced Keybindings
Share of issues
11.5%
Primary region
China
Detected from language cues
Anger level
Furious
Average sentiment intensity