The Elder Scrolls® Online Review Summary

Last updated: 2026-06-29
  • Thousands of hours of content
  • Well-written and immersive quests
  • Beautiful and atmospheric world
  • Expensive and excessive DLCs
  • Predatory monetization practices
  • Frequent server disconnections
The Elder Scrolls® Online header

Emotions

Archetypes

Hardware

Windows <8GB VRAM / <16GB RAMpositiveWindows 12-15GB VRAMpositive

Timed cohorts

Switch between playtime slices of churn risk.

Refund churn

Risk snapshot

Fast read on churn risk and the loudest complaints.

92.2% PrecisionJul 18, 2020 Jun 28, 2026
Total revenue at risk
$232,584

~$3,215 per month

Modeled from refund-intent reviews

Most dangerous issue
Launch failure despite troubleshooting

Technical · 9.4% of risk

Churn driver breakdown

Weighted by churn risk

$232,584
Technical
Business
Design
Social
Other
Anomaly
56.2%$130,767
19.5%$45,388
14.3%$33,366
5.1%$11,776
2.8%$6,624
2.0%$4,661
Issue map

Complaint treemap

Normalized churn drivers sized by volume; click to inspect a cluster.

Issue treemap
Technical · 52.5% share
Business · 19.7% share
Design · 16.4% share
Other · 4.9% share
Social · 4.9% share
Anomaly · 1.6% share
Issue · Technical
Launch failure despite troubleshooting
Share of issues
8.2%
Primary region
Latin America
Detected from language cues
Anger level
Frustrated
Average sentiment intensity