- Highly engaging and addictive gameplay
- Responsive and communicative developers
- Balance and build construction issues
- Unclear UI and item descriptions
- Inadequate tutorial and onboarding
- Poor game optimization and performance
Emotions
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
64.9% PrecisionJan 21, 2026 → Jan 25, 2026
Most dangerous issue
Game Fails To Load
Technical · 36.5% of risk
Churn driver breakdown
Weighted by churn risk
Technical
Design
Business
Social
36.5%
34.4%
16.7%
12.5%
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Technical · 33.3% share
Design · 33.3% share
Business · 16.7% share
Social · 16.7% share
Issue · Technical
Game Fails To Load
Share of issues
33.3%
Primary region
USA/UK
Detected from language cues
Anger level
Furious
Average sentiment intensity