- Highly enjoyable, highly replayable experience.
- Appealing art style and graphics.
- Innovative team and class system.
- Unfair difficulty, excessive grind present.
- Complex, often opaque gameplay mechanics.
- Poor visibility due to UI clutter.
Emotions
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
69.8% PrecisionSep 18, 2024 → Oct 1, 2025
Total revenue at risk
€12,305
~€976 per month
Modeled from refund-intent reviews
Most dangerous issue
Bad game balance
Design · 20.3% of risk
Churn driver breakdown
Weighted by churn risk
Design
Technical
79.7%€9,803
20.3%€2,503
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 80.0% share
Technical · 20.0% share
Issue · Design
Bad game balance
Share of issues
20.0%
Primary region
Japan
Detected from language cues
Anger level
Frustrated
Average sentiment intensity