- Beautiful and immersive atmosphere
- Variety in activities and weapons
- High impact shooting mechanics
- Enjoyable multiplayer experience
- Cheaters prevalent in game
- Long matchmaking wait times
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
95.5% PrecisionMay 16, 2024 → Feb 27, 2026
Most dangerous issue
Long Matchmaking Time
Technical · 9.8% of risk
Churn driver breakdown
Weighted by churn risk
Technical
Design
Social
Business
53.2%
27.0%
15.5%
4.3%
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Technical · 51.7% share
Design · 28.3% share
Social · 15.0% share
Business · 5.0% share
Issue · Technical
Long Matchmaking Time
Share of issues
10.0%
Primary region
USA
Detected from language cues
Anger level
Furious
Average sentiment intensity