- High-quality songs and selection
- Highly praised gameplay experience
- Unique mechanics and smooth performance
- Frustrating song unlock system
- UI needs improvement
- Always-online requirement
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
86.3% PrecisionJul 15, 2025 → Mar 27, 2026
Total revenue at risk
$147,612
~$17,331 per month
Modeled from refund-intent reviews
Most dangerous issue
Sync Issues
Technical · 21.4% of risk
Churn driver breakdown
Weighted by churn risk
Technical
Design
Business
Other
47.9%$70,697
43.7%$64,480
7.5%$11,054
0.9%$1,382
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Technical · 46.2% share
Design · 43.6% share
Business · 7.7% share
Other · 2.6% share
Issue · Technical
Sync Issues
Share of issues
20.5%
Primary region
Korea
Detected from language cues
Anger level
Furious
Average sentiment intensity