Mahjong Soul Review Summary

Last updated: 2026-10-03
Review summary
  • Excellent free Riichi Mahjong client
  • Beginner-friendly learning tool
  • Fun and addictive gameplay
  • Predatory and expensive gacha system
  • Game feels rigged and luck-based
  • Frustrating riichi and ippatsu losses
Mahjong Soul header

Categories

MahjongCard GameGacha SystemCompetitive MultiplayerAnime-themedOnline MultiplayerCasual

Emotions

Archetypes

Hardware

Windows <8GB VRAMpositive

Timed cohorts

Switch between playtime slices of churn risk.

Refund churn

Risk snapshot

Fast read on churn risk and the loudest complaints.

84.2% PrecisionOct 20, 2025 → Oct 2, 2026
Most dangerous issue
No New User Registration

Technical · 8.2% of risk

Churn driver breakdown

Weighted by churn risk

Technical
Design
Business
48.5%
27.5%
24.0%
Issue map

Complaint treemap

Normalized churn drivers sized by volume; click to inspect a cluster.

Issue treemap
Technical · 43.8% share
Design · 31.3% share
Business · 25.0% share
Issue · Technical
Error 3010 Network Failure
Share of issues
6.3%
Primary region
China
Detected from language cues
Anger level
Furious
Average sentiment intensity