- Highly engaging and fun gameplay experience
- Rich storytelling with abundant varied content
- High-quality art and unique genre blend
- Save file corruption after frequent updates
- Critical bugs caused by DLC2 patch
- Complex patch process with technical errors
Emotions
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
85.9% PrecisionOct 30, 2024 → Dec 15, 2025
Total revenue at risk
$89,214
~$6,511 per month
Modeled from refund-intent reviews
Most dangerous issue
Patch Installation Failure
Technical · 12.3% of risk
Churn driver breakdown
Weighted by churn risk
Technical
Business
Design
51.1%$45,615
29.1%$25,958
19.8%$17,641
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Technical · 46.7% share
Business · 28.9% share
Design · 24.4% share
Issue · Technical
Patch Installation Failure
Share of issues
11.1%
Primary region
China
Detected from language cues
Anger level
Furious
Average sentiment intensity