- Enjoyable and positive gameplay experience
- Free-to-play model appreciated by users
- Complex and detailed skill tree system
- Game suffers from loading and functionality issues
- Control and gameplay issues reported
- Login and accessibility problems persist
Emotions
Archetypes
Hardware
Windows <8GB VRAMnegativeWindows 12-15GB VRAMmixed
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
96.7% PrecisionApr 10, 2026 → Apr 11, 2026
Most dangerous issue
Server Connection Issues
Technical · 37.2% of risk
Churn driver breakdown
Weighted by churn risk
Technical
Business
Design
81.4%
17.5%
1.1%
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Technical · 79.4% share
Business · 17.6% share
Design · 2.9% share
Issue · Technical
Server Connection Issues
Share of issues
35.3%
Primary region
USA
Detected from language cues
Anger level
Furious
Average sentiment intensity