- Strong narrative and immersive world-building experience
- High-quality art and emotionally impactful soundtrack
- Engaging character development and AI interactions
- Poor translation harms narrative understanding
- Outdated UI causes frustration and delays
- Forced real-time waits disrupt gameplay flow
Emotions
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
2.0% PrecisionJan 16, 2015 → Jan 16, 2015
Total revenue at risk
$839
~$72,503,424 per day
Modeled from refund-intent reviews
Most dangerous issue
Repetitive Narrative
Design · 100.0% of risk
Churn driver breakdown
Weighted by churn risk
Design
100.0%$839
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 100.0% share
Issue · Design
Repetitive Narrative
Share of issues
100.0%
Primary region
South Korea
Detected from language cues
Anger level
Furious
Average sentiment intensity