- Fun and engaging gameplay experience overall.
- Regular updates with new content and improvements.
- Diverse hero roster and variety of playstyles.
- Balancing issues affecting gameplay negatively.
- Toxic community behavior and poor sportsmanship.
- Greedy monetization and high prices for skins.
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
98.7% PrecisionAug 10, 2023 → Feb 22, 2026
Most dangerous issue
SMS Verification Loop
Technical · 27.0% of risk
Churn driver breakdown
Weighted by churn risk
Technical
Business
Design
Social
53.9%
26.5%
17.3%
2.3%
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Technical · 51.3% share
Business · 25.6% share
Design · 20.5% share
Social · 2.6% share
Issue · Technical
SMS Verification Loop
Share of issues
25.6%
Primary region
Russia
Detected from language cues
Anger level
Furious
Average sentiment intensity