Players are frustrated primarily due to technical issues such as difficulty connecting to servers, game crashes, and performance problems. Additionally, gameplay mechanics like having to retry entire maps due to death, confusing level design, and bugs contribute to this frustration. Community and server management issues, including difficulty finding active servers and problems with mods, also play a significant role.
The joy experienced by players stems from the fun and intense multiplayer experience, especially when playing with friends. The game's community creativity, variety of custom maps, and cooperative gameplay mechanics, such as the co-op medic mechanics, contribute to this positive emotion.
Players feel nostalgic due to the game's long history and their personal memories associated with it. The mention of LAN parties, the game's popularity during specific years, and the reminiscent feel of classic games like Half-Life evoke this sense of nostalgia.
The excitement comes from the game's thrilling and intense gameplay, especially in survival mode and when playing with friends. The inclusion of multiple expansions, cooperative gameplay, and new and improved features also contribute to this excitement.
Disappointment arises from the game's outdated and poor-quality assets, including HD models, gun sounds, and physics. Additionally, issues like empty servers, netcode problems, and broken maps contribute to this feeling, as the game did not meet players' expectations.
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
88.1% PrecisionFeb 23, 2025 → Feb 9, 2026
Most dangerous issue
Crashes On Server Join
Technical · 6.9% of risk
Churn driver breakdown
Weighted by churn risk
Technical
Design
Social
65.9%
22.8%
11.2%
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.