- Enjoyable and fluid gameplay experience.
- Visually impressive graphics and presentation.
- Compelling story and characters development.
- Criticism towards certain story elements.
- Issues with lock-on mechanics.
- Controversy surrounding game reboot.
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
81.1% PrecisionMar 29, 2020 → Feb 11, 2026
Total revenue at risk
$52,033
~$728 per month
Modeled from refund-intent reviews
Most dangerous issue
Update Broke Chinese Patch
Technical · 6.3% of risk
Churn driver breakdown
Weighted by churn risk
Technical
Design
Business
59.3%$30,834
35.6%$18,500
5.2%$2,698
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Technical · 50.0% share
Design · 45.0% share
Business · 5.0% share
Issue · Technical
Update Broke Chinese Patch
Share of issues
5.0%
Primary region
China
Detected from language cues
Anger level
Furious
Average sentiment intensity