- Steep but rewarding learning curve experience
- Realistic physics and creative open-ended gameplay
- Educational spaceflight simulator with humor
- Complex and unintuitive UI frustrates players
- Frequent mission failures and Kerbal losses
- Outdated graphics and mod dependency issues
Emotions
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
89.0% PrecisionApr 18, 2018 → Jan 9, 2026
Total revenue at risk
$226,863
~$2,410 per month
Modeled from refund-intent reviews
Most dangerous issue
Overwhelming Complexity
Design · 16.3% of risk
Churn driver breakdown
Weighted by churn risk
Design
Business
Technical
59.6%$135,165
25.3%$57,460
15.1%$34,238
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 62.7% share
Business · 23.5% share
Technical · 13.7% share
Issue · Design
Overwhelming Complexity
Share of issues
15.7%
Primary region
USA/UK
Detected from language cues
Anger level
Frustrated
Average sentiment intensity