- Engaging and humorous plot
- Memorable and charismatic characters
- Creative and challenging puzzles
- Illogical puzzle mechanics
- Unlikable protagonist
- Game crashes and bugs
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
83.2% PrecisionOct 3, 2014 → Mar 12, 2026
Total revenue at risk
$54,042
~$388 per month
Modeled from refund-intent reviews
Most dangerous issue
Unlikable Protagonist
Design · 20.7% of risk
Churn driver breakdown
Weighted by churn risk
Design
Business
Technical
76.4%$41,279
12.2%$6,581
11.4%$6,182
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 81.0% share
Business · 9.5% share
Technical · 9.5% share
Issue · Design
Unlikable Protagonist
Share of issues
19.0%
Primary region
Brazil
Detected from language cues
Anger level
Furious
Average sentiment intensity