Heart of the Machine

Last updated: 2026-01-23
Summary
  • Deep narrative with meaningful player choices
  • High replayability and exploration opportunities
  • Unique genre-blending gameplay mechanics
  • Poor tutorial and overwhelming onboarding experience
  • Lack of clarity in objectives and guidance
  • Early access limitations and bugs present
Heart of the Machine header

Categories

StrategyTurn-based StrategyCity BuilderRPGSci-fiNon-linear NarrativeMoral Decision-Making4XTactical Combat

Emotions

Excitement18%Frustration13%Satisfaction8%Appreciation6%Enjoyment6%

Timed cohorts

Switch between playtime slices of churn risk.

Refund churn

Risk snapshot

Fast read on churn risk and the loudest complaints.

82.3% PrecisionJan 31, 2025 ā†’ Jan 23, 2026
Total revenue at risk
$60,790

~$5,118 per month

Modeled from refund-intent reviews

Most dangerous issue
Unintuitive UI

Design Ā· 14.2% of risk

Churn driver breakdown

Weighted by churn risk

$60,790
Design
Business
Technical
86.3%$52,436
9.9%$6,040
3.8%$2,313
Issue map

Complaint treemap

Normalized churn drivers sized by volume; click to inspect a cluster.

Issue treemap
Design Ā· 86.2% share
Business Ā· 10.3% share
Technical Ā· 3.4% share
Issue Ā· Design
Unintuitive UI
Share of issues
13.8%
Primary region
USA/UK
Detected from language cues
Anger level
Furious
Average sentiment intensity