- Extensive haptic feedback support
- Highly customizable settings
- Superior to other controller software
- DualSense features behind paywall
- Always-online and Steam dependency
- Non-intuitive and confusing UI
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
91.9% PrecisionJun 29, 2022 → Feb 28, 2026
Total revenue at risk
$117,732
~$2,637 per month
Modeled from refund-intent reviews
Most dangerous issue
Controller Malfunction
Technical · 11.1% of risk
Churn driver breakdown
Weighted by churn risk
Technical
Business
Design
53.5%$63,026
37.5%$44,098
9.0%$10,608
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Technical · 52.2% share
Business · 37.7% share
Design · 10.1% share
Issue · Technical
Controller Malfunction
Share of issues
10.1%
Primary region
USA
Detected from language cues
Anger level
Furious
Average sentiment intensity