- Diverse and high-quality song selection
- Well-made and fun gameplay
- Aesthetically pleasing and functional UI
- Infrequent and unstable updates
- Decline in game quality and trust
- Excessive DLC focus
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
70.5% PrecisionNov 13, 2021 → Feb 6, 2026
Total revenue at risk
$19,642
~$381 per month
Modeled from refund-intent reviews
Most dangerous issue
Game Crashes
Technical · 12.5% of risk
Churn driver breakdown
Weighted by churn risk
Technical
Design
Business
46.7%$9,175
42.1%$8,270
11.2%$2,197
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 44.4% share
Technical · 44.4% share
Business · 11.1% share
Issue · Design
Unskippable Cutscenes
Share of issues
11.1%
Primary region
South Korea
Detected from language cues
Anger level
Furious
Average sentiment intensity