- Charming and detailed art style.
- Compelling and engaging storyline.
- Engaging and enjoyable gameplay.
- Incomplete game with paid DLCs.
- Frustrating and confusing puzzles.
- Unclear narrative and objectives.
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
72.0% PrecisionAug 21, 2024 → Dec 3, 2024
Total revenue at risk
$16,317
~$4,691 per month
Modeled from refund-intent reviews
Most dangerous issue
Incomplete Game, No Prior Notice
Business · 36.7% of risk
Churn driver breakdown
Weighted by churn risk
Business
Design
Social
36.7%$5,986
34.7%$5,658
28.6%$4,674
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Business · 36.4% share
Design · 36.4% share
Social · 27.3% share
Issue · Business
Incomplete Game, No Prior Notice
Share of issues
36.4%
Primary region
China
Detected from language cues
Anger level
Furious
Average sentiment intensity