- Fun, enjoyable, and addictive gameplay experience.
- Regular updates and improvements enhance gameplay.
- Scary atmosphere with unique and rich environments.
- Cooperative gameplay and multiplayer features.
- Frequent bugs, glitches, and performance issues.
- Server, connection, and matchmaking problems reported.
Emotions
Players are frustrated primarily due to technical issues such as game crashes, server problems, and bugs. Additionally, repetitive gameplay, balance issues, and difficulties with multiplayer features like voice chat and connectivity contribute significantly to this frustration.
Players are excited about the game's unique atmosphere, engaging gameplay mechanics, and the frequent updates from developers. The cooperative multiplayer experience and the anticipation of future content also contribute to this excitement.
Players enjoy the game's atmospheric and fun gameplay, especially when playing with friends. The variety of game modes, unique pacing, and interesting mechanics add to the overall enjoyment.
Players are satisfied with the game's smooth gameplay experience, improved multiplayer features, and the responsive developers. The detailed gameplay, frequent updates, and high replayability also contribute to their satisfaction.
Players feel disappointed due to the lack of variety and content in the game. Issues such as boring levels, easy bosses, and the game becoming monotonous after initial playthroughs contribute to this disappointment.
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
90.7% PrecisionJan 8, 2025 → Feb 20, 2026
Total revenue at risk
$73,766
~$5,416 per month
Modeled from refund-intent reviews
Most dangerous issue
Connection Issues
Technical · 24.8% of risk
Churn driver breakdown
Weighted by churn risk
Technical
Design
Business
Social
47.9%$35,342
37.5%$27,638
8.2%$6,067
6.4%$4,719
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Technical · 43.8% share
Design · 41.7% share
Business · 8.3% share
Social · 6.3% share
Issue · Technical
Connection Issues
Share of issues
22.9%
Primary region
China
Detected from language cues
Anger level
Furious
Average sentiment intensity