- Engaging and mature story
- Diverse and interactive characters
- Immersive and unique gameplay
- Art style and visual issues
- Disappointment with DLC and patches
- Technical issues and bugs
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
71.7% PrecisionOct 1, 2024 → Jan 18, 2026
Total revenue at risk
$9,261
~$586 per month
Modeled from refund-intent reviews
Most dangerous issue
Game Unplayable
Technical · 22.4% of risk
Churn driver breakdown
Weighted by churn risk
Design
Technical
56.5%$5,230
43.5%$4,031
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 60.0% share
Technical · 40.0% share
Issue · Technical
Patch Unavailable
Share of issues
20.0%
Primary region
USA
Detected from language cues
Anger level
Furious
Average sentiment intensity