The Citadel

Last updated: 2026-01-15
Summary
  • Exceptional gunplay mechanics and feel
  • Tactical yet fast-paced hybrid gameplay
  • High replayability and customization options
  • Poor optimization and performance issues
  • Frequent crashes and game instability
  • Unintuitive or poorly explained mechanics
The Citadel header

Categories

First-Person ShooterShooterWeapon CustomizationBoss FightsGore-focused CombatBullet-hellTactical ShooterActionRetro AestheticsSurvival

Emotions

Frustration25%Enjoyment13%Excitement13%Satisfaction8%Disappointment5%

Timed cohorts

Switch between playtime slices of churn risk.

Refund churn

Risk snapshot

Fast read on churn risk and the loudest complaints.

81.9% PrecisionApr 30, 2023 ā†’ Jan 5, 2026
Total revenue at risk
$32,498

~$994 per month

Modeled from refund-intent reviews

Most dangerous issue
Unreal Engine Crash

Technical Ā· 8.8% of risk

Churn driver breakdown

Weighted by churn risk

$32,498
Design
Technical
57.0%$18,537
43.0%$13,961
Issue map

Complaint treemap

Normalized churn drivers sized by volume; click to inspect a cluster.

Issue treemap
Design Ā· 61.5% share
Technical Ā· 38.5% share
Issue Ā· Design
Motion Sickness Inducing
Share of issues
7.7%
Primary region
USA/UK
Detected from language cues
Anger level
Furious
Average sentiment intensity