The Citadel

Last updated: 2026-01-15
  • Exceptional gunplay mechanics and feel
  • Tactical yet fast-paced hybrid gameplay
  • High replayability and customization options
  • Poor optimization and performance issues
  • Frequent crashes and game instability
  • Unintuitive or poorly explained mechanics
The Citadel header

Emotions

Timed cohorts

Switch between playtime slices of churn risk.

Refund churn

Risk snapshot

Fast read on churn risk and the loudest complaints.

81.9% PrecisionApr 30, 2023 → Jan 5, 2026
Total revenue at risk
$32,498

~$994 per month

Modeled from refund-intent reviews

Most dangerous issue
Unreal Engine Crash

Technical · 8.8% of risk

Churn driver breakdown

Weighted by churn risk

$32,498
Design
Technical
57.0%$18,537
43.0%$13,961
Issue map

Complaint treemap

Normalized churn drivers sized by volume; click to inspect a cluster.

Issue treemap
Design · 61.5% share
Technical · 38.5% share
Issue · Design
Motion Sickness Inducing
Share of issues
7.7%
Primary region
USA/UK
Detected from language cues
Anger level
Furious
Average sentiment intensity