- Unique and realistic combat system
- Fun and enjoyable gameplay
- High-quality graphics and modeling
- Mobile suits customization and variety
- Poor server and connection quality
- Long matchmaking wait times
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
92.8% PrecisionMay 31, 2023 → Mar 2, 2026
Most dangerous issue
Long Matchmaking Times
Technical · 13.0% of risk
Churn driver breakdown
Weighted by churn risk
Technical
Design
Business
Social
61.6%
24.4%
8.3%
5.7%
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Technical · 60.0% share
Design · 25.5% share
Business · 9.1% share
Social · 5.5% share
Issue · Technical
Long Matchmaking Times
Share of issues
12.7%
Primary region
USA
Detected from language cues
Anger level
Furious
Average sentiment intensity