- Fun and enjoyable gameplay experience
- Variety of activities and diverse gameplay mechanics
- Frequent updates and improvements by developers
- Open world sandbox with exploration opportunities
- Game filled with bugs and performance issues
- Unplayable and poorly optimized, feels unfinished
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
85.7% PrecisionOct 24, 2020 → Apr 18, 2026
Total revenue at risk
$81,242
~$1,217 per month
Modeled from refund-intent reviews
Most dangerous issue
Poor Game Performance
Technical · 30.1% of risk
Churn driver breakdown
Weighted by churn risk
Technical
Design
Business
Other
50.3%$40,875
24.5%$19,931
23.9%$19,424
1.2%$1,013
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Technical · 50.0% share
Design · 25.0% share
Business · 21.9% share
Other · 3.1% share
Issue · Technical
Poor Game Performance
Share of issues
28.1%
Primary region
USA/UK
Detected from language cues
Anger level
Furious
Average sentiment intensity