Players cite persistent issues like poor PVP progression, overwhelming endgame mechanics, and excessive monetization (e.g., paywalls for elite specs, hidden costs). Technical and design flaws, such as clunky combat, disruptive UI/UX (e.g., pop-up notifications blocking chat), and lack of localization (e.g., no Portuguese/Russian support), further exacerbate frustration. Progression systems are criticized for requiring excessive grinding or expansions to access core content.
Players highlight rewarding progression (e.g., legendary gear), flexible gameplay (e.g., no gear treadmill, build variety), and fair monetization (e.g., no pay-to-win). The gameās depth, accessibility, and community engagementāsuch as dynamic events, immersive storylines, and smooth performanceācontribute to long-term enjoyment. Features like character customization and guild mechanics are praised for improving the MMO experience.
The gameās dynamic combat, mastery system, and rich content (e.g., PvP, world events) create an engaging experience. Players appreciate unique class mechanics, high-quality visuals, and the anticipation of new expansions (e.g., *Janthir Wilds*). Solo-friendly design, cooperative gameplay, and a vibrant community foster enthusiasm for exploration and discovery.
Recent expansions (*Secrets of the Obscure*, *Janthir Wilds*) are criticized for bland storytelling, repetitive gameplay, and lack of innovation. Players feel let down by unbalanced PvE content, forced monetization (e.g., mounts behind paywalls), and declining development quality. Issues like mastery grinds, inventory hassles, and dated visuals further diminish satisfaction.
Players value the gameās narrative depth, world-building, and player-friendly design (e.g., no subscription, account-bound legendaries). The pacing, lack of pressure, and flexible progression (e.g., horizontal scaling) are praised. Community health, fair monetization, and unique mechanics (e.g., elementalist gameplay) are frequently highlighted as standout features.
Core metrics
Core business metrics
Steam review mix, revenue model, and refund leakage.
Steam review stats
Steam rating
Very Positive (8/10)
Total reviews
25,739
Positive
22,84488.8%
Negative
2,89511.2%
Sales estimations
Estimated sales count
1,421,063
Estimated revenue
Not applicable
Game price
F2P
Review ā sale ratio
Refund leakage
Refund-intent reviews
1492.33%
Estimated copies lost
8,226
Estimated revenue lost
Not applicable
Review pace
Statistical analysis
Sentiment vs playtime and velocity signals.
Sentiment Ć Playtime
review counts
Bucket
Neg
Pos
⤠2h playtime
1502.3%
Avg playtime 0.9h
1492.3%
Avg playtime 0.9h
> 2h playtime
64910.1%
Avg playtime 254.5h
5,45085.2%
Avg playtime 355.2h
Velocity
review pace
Avg/day
5.2 rev/day
Last 30d
22.6 rev/day
Quarterly
200.2 rev/qtr
Days covered
1,233.6 days
Audience segments
Who is reviewing
Buyer mixes, lifecycle phase, and Steam Deck signals.