- Engaging and fun gameplay
- Unique and varied car selection
- Large and beautiful open world
- Not a true sequel to 2005 version
- Limited car customization options
- Expensive and excessive DLC
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
95.5% PrecisionDec 23, 2020 → Mar 11, 2026
Total revenue at risk
$711,144
~$11,205 per month
Modeled from refund-intent reviews
Most dangerous issue
Not the Expected Game
Design · 25.9% of risk
Churn driver breakdown
Weighted by churn risk
Design
Technical
Business
Other
41.7%$296,485
31.6%$224,461
25.4%$180,408
1.4%$9,790
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 44.3% share
Technical · 29.5% share
Business · 24.6% share
Other · 1.6% share
Issue · Design
Not the Expected Game
Share of issues
27.9%
Primary region
USA
Detected from language cues
Anger level
Angry
Average sentiment intensity