- Impactful decision-making gameplay.
- Engaging story with emotional depth.
- Beautiful art and soundtrack.
- Limited meaningful choices in gameplay.
- Linear storyline progression.
- Navigation and control issues.
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
89.1% PrecisionMar 7, 2020 → Mar 25, 2026
Total revenue at risk
$117,961
~$1,602 per month
Modeled from refund-intent reviews
Most dangerous issue
Choices Don't Matter
Design · 31.6% of risk
Churn driver breakdown
Weighted by churn risk
Design
Technical
Business
88.6%$104,456
8.7%$10,250
2.8%$3,254
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 87.5% share
Technical · 8.3% share
Business · 4.2% share
Issue · Design
Choices Don't Matter
Share of issues
31.3%
Primary region
USA/UK
Detected from language cues
Anger level
Furious
Average sentiment intensity