- Excellent city-building simulator
- Extensive plugin integration
- Engaging and fun gameplay
- Easy to learn and play
- UI/UX criticisms
- Resident satisfaction issues
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
76.3% PrecisionJun 7, 2024 → Mar 26, 2026
Total revenue at risk
$13,197
~$603 per month
Modeled from refund-intent reviews
Most dangerous issue
Game Not Running
Technical · 12.2% of risk
Churn driver breakdown
Weighted by churn risk
Technical
Design
Business
Anomaly
43.5%$5,746
27.2%$3,591
21.1%$2,783
8.2%$1,077
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Technical · 40.0% share
Design · 30.0% share
Business · 20.0% share
Anomaly · 10.0% share
Issue · Technical
Game Not Running
Share of issues
10.0%
Primary region
China
Detected from language cues
Anger level
Furious
Average sentiment intensity