- Innovative team mechanics enhance gameplay experience.
- Enjoyable racing with impressive graphics and visuals.
- Unique and customizable karts for personalized racing.
- Dead online multiplayer and frequent crashes.
- Unengaging story mode with poor AI behavior.
- Boring tracks and performance issues persist.
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
80.9% PrecisionMay 21, 2019 → Feb 3, 2026
Total revenue at risk
$73,462
~$900 per month
Modeled from refund-intent reviews
Most dangerous issue
Inferior To Previous Game
Design · 47.8% of risk
Churn driver breakdown
Weighted by churn risk
Design
Technical
65.1%$47,790
34.9%$25,672
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 66.7% share
Technical · 33.3% share
Issue · Design
Inferior To Previous Game
Share of issues
50.0%
Primary region
USA/UK
Detected from language cues
Anger level
Furious
Average sentiment intensity