- Engaging and fun gameplay
- Well-designed and balanced characters
- Strong netcode implementation
- Lacks originality and creativity
- Character unlock system criticized
- Criticism of free-to-play model
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
77.1% PrecisionJul 13, 2018 → Oct 29, 2025
Most dangerous issue
Uninspired Character Design
Design · 21.9% of risk
Churn driver breakdown
Weighted by churn risk
Design
Technical
Business
53.2%
25.8%
21.0%
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 53.3% share
Technical · 26.7% share
Business · 20.0% share
Issue · Design
Uninspired Character Design
Share of issues
20.0%
Primary region
USA/UK
Detected from language cues
Anger level
Furious
Average sentiment intensity