- Engaging and fun gameplay experience
- Teamwork and variety of roles emphasized
- Unique and persistent war concept
- Frustration due to game imbalance issues
- Game plagued by bugs and cheats
- Recent updates worsening gameplay quality
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
91.3% PrecisionSep 30, 2022 → Mar 24, 2026
Total revenue at risk
$263,282
~$6,214 per month
Modeled from refund-intent reviews
Most dangerous issue
Poor Tutorial Design
Design · 10.9% of risk
Churn driver breakdown
Weighted by churn risk
Design
Social
Technical
Other
56.8%$149,606
28.1%$73,919
14.0%$36,812
1.1%$2,945
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 58.3% share
Social · 26.7% share
Technical · 13.3% share
Other · 1.7% share
Issue · Design
Poor Tutorial Design
Share of issues
10.0%
Primary region
USA
Detected from language cues
Anger level
Furious
Average sentiment intensity