Players experience frustration primarily due to overly complex or poorly designed systems, such as cluttered menus, confusing quest guidance, and unintuitive UI/UX. Technical issues like lag, bugs, and performance problems in co-op/PvP modes exacerbate this emotion. Monetization practices, including time-gating, energy systems, and predatory gacha mechanics, create artificial barriers to progression, further amplifying frustration.
Excitement stems from the game's high-quality combat mechanics, immersive world design, and diverse gameplay activities. Players highlight cinematic duels, fluid movement, and the discovery of hidden world details as key drivers. The game's unique blend of MMO and single-player elements, alongside frequent updates and ambitious features (e.g., AI-driven NPCs), also fuels this emotion.
Satisfaction arises from the game's rewarding progression, fair monetization (e.g., cosmetic-only purchases), and flexible gameplay modes. Players appreciate the depth of combat, rich content variety, and the ability to tailor experiences to their playstyle. The game's stability, visual polish, and respectful treatment of players (e.g., no pay-to-win) contribute to a consistently positive experience.
Disappointment is caused by unmet expectations, particularly regarding monetization (e.g., predatory gacha, pricing disparities) and underdeveloped features (e.g., shallow MMO mechanics, repetitive content). Poor localization, lack of language support, and technical issues (e.g., bugs, AI failures) further detract from the experience. Players feel the game's potential is overshadowed by these flaws.
Amusement is triggered by the game's humorous and absurd interactions, such as unique NPC behaviors (e.g., geese attacks, bear-throwing), meme-worthy moments, and whimsical side quests. Players enjoy the game's lighthearted tone, dynamic world events, and unexpected mechanics (e.g., self-harm as a punishment workaround).
Timed cohorts
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Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
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