- Acclaimed CRPG masterpiece with rich storytelling.
- Deep tactical combat system and character development.
- Engaging story and meaningful side quests.
- Outdated graphics and visuals.
- Clunky interface and confusing controls.
- Steep learning curve and bugs.
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
71.7% PrecisionJul 3, 2014 → Oct 15, 2025
Total revenue at risk
$16,652
~$121 per month
Modeled from refund-intent reviews
Most dangerous issue
Crashes During Character Creation
Technical · 14.2% of risk
Churn driver breakdown
Weighted by churn risk
Design
Technical
65.7%$10,935
34.3%$5,716
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Design · 66.7% share
Technical · 33.3% share
Issue · Design
Forced Party Management
Share of issues
11.1%
Primary region
USA/UK
Detected from language cues
Anger level
Furious
Average sentiment intensity