- Extensive creative freedom and customization options.
- Highly enjoyable and engaging gameplay experience.
- Multiple unique gameplay stages and evolution mechanics.
- Poor EA support and customer service.
- CD key and activation issues reported.
- Online account and registration problems.
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
56.2% PrecisionJan 10, 2024 → Mar 19, 2026
Total revenue at risk
$7,316
~$275 per month
Modeled from refund-intent reviews
Most dangerous issue
EA Support Unhelpful
Business · 27.1% of risk
Churn driver breakdown
Weighted by churn risk
Technical
Business
Design
50.0%$3,658
27.1%$1,986
22.9%$1,672
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Technical · 50.0% share
Design · 25.0% share
Business · 25.0% share
Issue · Technical
DLC Installation Failure
Share of issues
25.0%
Primary region
USA
Detected from language cues
Anger level
Furious
Average sentiment intensity