- Good value and enjoyable overall experience
- Variety and balance of classes
- Enhanced fun with friends and community
- Regular updates and responsive developers
- Long queue times and declining player base
- Excessive grinding and lack of dungeon variety
Emotions
Archetypes
Timed cohorts
Switch between playtime slices of churn risk.
Refund churn
Risk snapshot
Fast read on churn risk and the loudest complaints.
96.7% PrecisionOct 16, 2025 → Mar 23, 2026
Total revenue at risk
$1,462,615
~$278,385 per month
Modeled from refund-intent reviews
Most dangerous issue
Toxic Community Behavior
Social · 19.6% of risk
Churn driver breakdown
Weighted by churn risk
Social
Design
Technical
Business
37.8%$553,195
28.5%$416,293
26.7%$391,148
7.0%$101,978
Issue map
Complaint treemap
Normalized churn drivers sized by volume; click to inspect a cluster.
Issue treemap
Size = count · Color = sentiment
Social · 36.5% share
Design · 31.7% share
Technical · 25.4% share
Business · 6.3% share
Issue · Social
Toxic Community Behavior
Share of issues
19.0%
Primary region
USA/UK
Detected from language cues
Anger level
Furious
Average sentiment intensity