XCOM: Enemy Unknown

Last updated: 2025-12-21
Summary
  • High replayability and long-lasting gameplay
  • Turn-based combat praised for excellence
  • Mods and DLC significantly enhance experience
  • Game launch failures after recent updates
  • Frustrating RNG mechanics in combat
  • Frequent crashes causing progress loss
XCOM: Enemy Unknown header

Categories

Turn-based StrategyTactical RPGBase BuildingSquad ManagementPermadeathResearch and DiscoveryResource ManagementClass-based Combat

Emotions

Frustration30%Satisfaction11%Nostalgia7%Excitement6%Disappointment6%

Timed cohorts

Switch between playtime slices of churn risk.

Refund churn

Risk snapshot

Fast read on churn risk and the loudest complaints.

86.7% PrecisionDec 24, 2024 → Dec 7, 2025
Total revenue at risk
$108,894

~$9,394 per month

Modeled from refund-intent reviews

Most dangerous issue
Game Fails To Launch

Technical · 41.8% of risk

Churn driver breakdown

Weighted by churn risk

$108,894
Technical
Business
Design
78.6%$85,546
14.1%$15,310
7.4%$8,038
Issue map

Complaint treemap

Normalized churn drivers sized by volume; click to inspect a cluster.

Issue treemap
Technical · 73.5% share
Business · 14.7% share
Design · 11.8% share
Issue · Technical
Game Fails To Launch
Share of issues
38.2%
Primary region
USA/UK
Detected from language cues
Anger level
Furious
Average sentiment intensity